Third in a nine-part series about the concept of Efficiency vs. Effectiveness and some possible measures to help you determine whether the job you are hiring for is one or the other. Previous posts:
Part of the trap that the recruiting function falls into is reinforcing the perception that it is a service function when in fact it is a business function. Recruiting should not measure its success by how happy its customers are, but instead by how much it contributes to both the top and bottom line. Analyzing requisitions according to the effectiveness vs. efficiency framework is the first step in changing the perception of a recruiting organization from that of a service function to a business function. Therefore my proposed metrics for determining whether to classify a requisition as efficiency- or effectiveness-focused are linked directly to business function measurements.
Effectiveness and efficiency are actually ways to measure the business needs of a requisition. Each business is different, and each position or opening within a business must be considered with an eye toward the needs of the enterprise. There is no one-size-fits-all approach to determining what category a requisition may fall into.
For each category to be posted I propose some questions that can be asked of the executives ultimately responsible for the P&L of the hiring manager’s business line in order to clarify the needs of the position. (Notice we did not say “hiring manager.” Hiring managers may not understand the direct business impact that a hire may have. It is important for recruiters to get a complete picture for each requisition, which may include talking to others within the organization.)
Finally, the categories discussed will be “leading indicators” and not “lagging metrics.” Leading indicators examine the probability of success or failure. Lagging metrics measure what has already happened. Lagging metrics are part of why the recruiting function is seen as a service organization, but that will be another post for another time.
Next: Effectiveness vs. Efficiency: Timing